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Shipping Information for Autumn Creek Apartments: What You Need to Know

At Autumn Creek Apartments, we understand that shipping can be a crucial aspect of any online transaction. That's why we've put together this guide to help you understand our shipping policies and procedures.

Back Orders

If an item is not in stock, we will back order it for you. Although we offer next-day delivery, please note that there is no 100% guarantee that your order will be delivered on time. Our couriers do their best to deliver orders promptly, but unfortunately, delays can sometimes occur.

Delivery Refund Policy

We cannot offer refunds if an order is delayed by one day or more. However, in the unlikely event that delivery is repeatedly refused or no effort is made to accept delivery, we reserve the right to pass on courier costs to the customer.

Saturday Delivery

If you place an order on a Friday and want it delivered on Saturday, please select the Saturday delivery option at checkout. Otherwise, your order will be dispatched on Monday for next-day delivery.

Remote Areas and Scottish Highlands Shipping Information

We no longer offer a delivery service to Jersey or Guernsey. Additionally, due to logistical constraints, we cannot guarantee next-working day delivery for the Scottish Highlands and some remote areas. Please note that some Scotland post codes may take 2-5 days to arrive.

Permitted Items

Please be aware that certain items, including liquids and aerosols, are not permitted for delivery to Ireland, Scotland, or Jersey. We also cannot ship quantities of aerosols exceeding 2kg in weight or liquids.

Shipping Carriers

We use Royal Mail and Parcelforce for UK mainland deliveries. Please note that we do not ship orders on Bank Holidays or weekends.

Free Delivery

For orders over £150 (ex VAT), we offer free delivery to UK mainland addresses. Orders must be made before 4pm to ensure same-day shipping.

At Autumn Creek Apartments, we strive to keep our shipping costs as low as possible and offer the cheapest option based on the weight of your order. If you have any further questions or concerns about our shipping policies, please don't hesitate to contact us.

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